Refund policy

Returns and refunds

Every Jumpseat coffee is roasted to order, and because it is a food product, we can't accept returns of opened or unopened coffee. If something goes wrong with your order, we'll make it right.

Damaged, defective or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us at support@jumpseatcoffeeco.com within 14 days of delivery. Include your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund to your original payment method, your choice. You don't need to send anything back.

Lost or missing packages

If your tracking shows delivered but you can't find your package, or it hasn't arrived within 14 days of shipping, contact us and we'll help track it down or send a replacement.

Cancellations

Orders are roasted quickly, so we can only cancel an order if it hasn't been roasted or shipped yet. Email us as soon as possible and we'll do our best.

Subscriptions

You can pause, skip or cancel a coffee subscription at any time before your next billing date from your account or by emailing us. Charges already processed for orders that have shipped are not refundable unless the coffee arrives damaged or defective.